City to pilot cashless transactions at customer interaction centres

23 June 2026

The City of Cape Town will launch a pilot cashless payment initiative at its Customer Interaction Centre and Motor Vehicle Registration and Licensing (MVRL) offices situated at Table Bay Mall and Durbanville from 1 July 2026.

As part of the pilot, customers visiting the centres will no longer be able to make payments using cash. Instead, all payments and transactions at the offices will be processed through bank card payments.

The pilot marks an important step in the City's ongoing efforts to modernise customer services and create a safer, more efficient service environment for both residents and staff. By reducing the handling of cash at municipal facilities, the City aims to streamline transactions, improve security measures and support the growing adoption of digital payment options.

The Table Bay Mall and Durbanville facilities have been identified as the first sites to test the new operating model based on a review of the number of cash transactions over the past year. Insights gained during the pilot phase will help inform future implementation plans and ensure that customer needs remain at the centre of any changes to service delivery processes.

The way customers engage with services continues to evolve and municipalities must adapt accordingly. This pilot will allow us to assess how a fully cashless environment functions in practice while maintaining a high standard of customer service. The findings will guide our approach as we explore opportunities to extend the model to additional facilities in future.

The City intends to evaluate the pilot over the coming months before introducing cashless operations at other centres and municipal offices through a phased implementation programme. The City remains committed to embracing innovation that enhances convenience, improves operational effectiveness and supports a modern, responsive municipal service.

Customers are encouraged to prepare for the change by ensuring they have access to suitable payment methods when visiting the Table Bay Mall Office and the Durbanville Municipal Office from 1 July 2026.

For more information on QR code payments, please see the user guide: https://bit.ly/3MhZXgT
For more information on the City’s payment and support options, please visit: https://bit.ly/CCT_PaymentSupport

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Published by:
City of Cape Town, Media Office